Enhance your security with professional intruder alarm monitoring and remote security monitoring services. By connecting your alarm systems to a dedicated Alarm Receiving Centre (ARC), your premises benefit from real-time oversight, rapid response and round-the-clock protection — even when your site is unmanned.

What Is Intruder Alarm Monitoring?

Intruder alarm monitoring takes your existing alarm system to the next level. When a monitored alarm is triggered by unauthorised access or unusual activity, a signal is sent automatically to a 24/7 Alarm Receiving Centre (ARC) via secure communication networks. At the ARC, trained operatives receive, verify and act on alarm signals according to your agreed response plan.

How Monitored Security Works

• Your intruder alarm communicates with the ARC using secure signalling, even if there’s an attack on communications lines or a fault.

• Expert operators review triggers to help reduce false alarms and confirm genuine incidents.

• Depending on your response package, the ARC can contact your nominated keyholders, security personnel or — where appropriate — emergency services such as the police.

• Monitoring can also be expanded to include integrated systems such as CCTV, fire alarms or other security devices, giving comprehensive situational awareness and response capability.

Benefits of Monitored Security

• 24/7 security coverage, even when your building is unoccupied

• Rapid incident response through nominated contacts or emergency services

• Reduced risk of theft, damage or disruption due to quick alerting

• Professional verification of alarm activations, helping to minimise false dispatches

• Integration with other systems such as CCTV or fire alarms for enhanced protection

Tailored Monitoring Options

Monitoring services can be configured to match your risk profile and operational needs, including:

• Keyholder notification — an ARC contacts your listed contacts immediately when an alarm is confirmed.

• Police response — where appropriate and permitted, the ARC can escalate confirmed alarms to the police for faster intervention.

• Guard response or rapid responder — optional services that send security personnel to investigate on your behalf.

Integration With Other Systems

Security monitoring isn’t limited to intruder alarms alone. Many organisations combine monitoring with:

• CCTV surveillance — monitored video can help verify alarm triggers before response.

• Fire alarm monitoring — provides immediate escalation if a fire is detected.

• Access control alerts — monitored access events can flag unusual activity.

This integrated approach enhances overall situational awareness and strengthens incident response.